Employee Spotlight: Get to know Laura McCusker Laura McCusker, SVP Community Banking Manager
April 16, 2024
1. What is your ACNB story?
After graduating from Towson University in 1999 with a Bachelor’s degree in Dance Performance, life had different plans for me, and I found myself back in New Oxford, headed down a totally different path. I started with Adams County National Bank in August 2000, as a Teller at the McSherrystown Office. I quickly discovered that I was happy to be home in the local area, helping customers that I had known for years. As the years passed by, I found myself learning all aspects of branch banking, including branch management. I’ve always had a passion for helping others- whether it be children or adults, providing instructional guidance was something I was good at. In 2010, I was promoted to Operations Administrator, and was lucky enough to train under some really great leaders, that helped me to grow into a big role. Although I wasn’t assisting customers in this capacity, I was the voice of the customer and the frontline staff at our Operations Center in Gettysburg. In 2017, as we expanded our footprint into Maryland, I was promoted to oversee all of our Community Banking offices and the Customer Contact Center.
What do you love about working here?
We Care. There are so many great people who work here that truly want to do right by our customers, employees, and the community. Customers and employees have choices on where they bank and work- we don’t take that for granted.
What activities do you enjoy doing outside of the office?
I have a love for dance, that I enjoy sharing with others. In the evening and weekends, you can find me at a local studio in Hanover, teaching class and choreography for the competition team. I also volunteer my time at the VNA of Hanover/Spring Grove as a Board Member. When life allows for some relaxation, my happy place is the beach- any beach really; as long as my toes are in the sand! My family and I enjoy vacationing whenever we can. My husband Kevin and I have three beautiful children- 19, 17, and 13, and our sweet pup, Lulu. So, life is certainly busy- but I wouldn’t want it any other way.
Why should people bank at a community bank?
“I know we say it all the time, but it’s true---We are Local. We live and breathe the communities we serve. We are your neighbors, your baseball coach, your brother-in-law. What’s important to you in your hometown is important to us. Our model stresses relationship building, and getting to really know the customers we are assisting on a daily basis. Visiting and supporting the local businesses that bank with us, and helping them thrive and succeed. Whether you pick up the phone or visit an office, our employees know each other by name, and take great pride in assisting you by name. There are customers that I assisted years ago when I worked in McSherrystown that will still stop me on the street. Knowing that I’ve helped provide a solution to make their life easier or save them money…. that’s what it’s all about……That’s Community Banking.”
What are some of your favorite local activities or restaurants?
Most of my downtime is spent teaching; although I do enjoy retail therapy with the best of them. My husband and I enjoy Mexican food, anytime we can get it!