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Online Banking FAQ

Q: What can I do with Online Banking?
A: You can view account balances and transaction history, transfer money, and download transactions to a personal financial manager and much more. Check out the Online Banking Demo to see all the features of Online Banking and how you can personalize your online banking experience.

Q: Is any of my personal information stored in the Online Banking service?
A: Yes, the Online Banking service stores your User ID, password and user preferences.

Q: How current is my banking information?
A: Your account information is updated throughout every business day with new transactions posted to your account.

Q: What accounts will I be able to access through Online Banking?
A: You can access your checking, savings, CD, IRA, and loan accounts from the Online Banking service. Our Online Banking service is intended to give you as much access, security, and versatility as possible.

Q: How much account information can I view at once?
A: The system will automatically show the last 50 transactions and information. However, by selecting Account Preferences, you can choose to view up to 500,000 items or at least 547 days (about 18 months) of information.

Q: Can I view my account details in more than one way?
A: Yes, you can view your accounts by date, and by debit or credit in ascending or descending order.

Q: What formats can I download my transaction history in?
A: Online Banking supports downloads to Quicken™ (QFX), Microsoft Money™ (OFX), Quickbooks™ (QbO), and spreadsheets (xls or csv).

Q: Can I schedule future transfers?
A: Yes, one time or recurring transfers may be scheduled.

Q: When can I use Online Banking services?
A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week!

Q: How long can I be inactive before being logged out of Online Banking?
A: The inactivity time out default is 60 minutes. 

Q: How do I access Online Banking?
A: You must first complete the Online Banking registration form and submit it to us. Once your registration is received we will process your request. You will receive an email telling you how to log-in for the first time. You must have an existing checking, savings or loan account before banking online.

Q: Can I create my own password that is easy for me to remember?
A: Yes, you will set up your own password during the registration and login process. At any time you can go to the security tab and change your password.

Q: What happens if I forget or lose my password?
A: You can click on the forgotten password link or just call us and we will take you through the steps needed to get back into the system immediately!

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